As part of the services we offer here at Data Insight Systems, we offer a comprehensive support service offering, where you can make the most of our expert knowledge and business intelligence development skills.
By taking out a support package with DIS, you will not only get expert telephone support, but it also gives you access to our dedicated client support portal, where you have access to our support knowledgebase 24/7, which has plenty of on-line content to help and advise on common issues and problems. It also enables you to log and track the progress of support tickets.
Also, customers who have a valid support contract also get access to our remote development team, where you can book time for us to assist with the development and maintenance of your BI dashboards, all consumed and billed in 15 min blocks, meaning there are no expensive commitments for expensive consultancy days – use what you need in manageable, cost effective time blocks.
If you want to know more, take a look at our Support Services Brochure, or give us a call on 01244 506200.